Our mission is supported by two fundamental principles that provide the foundation for all of our activities: Ethical principles and Core Values. Attaining our mission requires superior and continually improving performance in every area and at every level of the Group. Our performance will be guided by clear and concise strategic objectives for each business unit.

UCL Group is a fast growing financial institutions in the community where we work. Our mission is to be the best run, customer focused, integrated financial institution with a unique and inclusive employee culture. We are committed to returning superior value to our stakeholders. We will achieve this through leadership in innovation, an absolute focus on customers and operational excellence.

Shareholders Our responsibility to our shareholders is to effectively manage our physical, financial and human resources to increase shareholders’ value through employee commitment to excellence.

Customers We are dedicated to serve our customers and we believe our first responsibility is to our customers. We will strive to meet our customers’ need by providing high quality product and services of superior value. We believe our customers’ success determines our future.

Employees We provide responsible leadership and a clear vision of the future to all of our employees. We expect our people to maximize their potential, to consistently achieve a high level of performance. We will provide a safe, productive work environment in which each employee will be treated as an individual with fairness, dignity and respect. We will recognize and reward creativity, individual initiative and superior achievement.

Community We provide quality products and services to meet the needs of the society. We will maintain high ethical standards, obey all laws, and respect local customs.

Environment We work together with all stakeholders to reduce our environmental impact by embedding the environment into our business and by involving our employees, our customer and our community